How do I process refunds for orders and delivery fees? When will I receive my refund?

[VIDEO TUTORIAL] Processing Refunds and Cancellations

Customers should directly raise their concerns with the restaurant. If the customer cannot reach the restaurant, klikit can help with some requests. 

Refund requests are subject to investigation. If the request is valid, refunds can be processed for the following: 

Order Refund

1. Customers may be refunded the full or partial order cost depending on what was delivered. If the order was cancelled, customers can expect a full refund.
   

Please fill out the Customer Refund Form

Delivery Fee Refund

1. If the first assigned rider did not attempt to deliver the order, and a second delivery rider was booked, depending on who booked this, the customer or restaurant/ staff will be refunded the delivery fee.
   

Please fill fill out the Delivery Refund Form

When will I receive my refund? How do I follow up on my refund request?

Refunds are an integral part of any transaction, and we understand the importance of promptly returning any payment that is due. We strive to provide a seamless and hassle-free refund process to ensure that all users are satisfied. 

Before following up on your refund, please review the estimated processing times below.

1. Delivery Fee Refund

We will review the details and once confirmed, we will proceed with the process within 1-3 business days.

2. Cancelled Order Refund

Once you approve the cancellation of your customer's order on the klikit app, order refunds will be automatically credited by our system. 

1. Credit card transactions will be refunded within 7 days.
   
2. eWallet transactions will be automatically sent back to the same method of payment used within 1-2 days.
   
3. Cash transactions will be handled in-store. 

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