How do scheduled orders work?

If you notice Scheduled Orders not behaving as expected - please escalate it to the Support Team.

Scheduled Orders are orders that customers place PRIOR to the date that they want them Delivered or Picked Up.  Almost all Delivery Apps and Webshop allow for this functionality - and typically these orders are larger basket sizes, meant to ensure that the customer will receive the stock.

It is important that your staff is checking the Scheduled Orders tab and putting aside the stock required so as not to upset/disappoint the customer.

For Scheduled Orders - we have a few important reminders:

1. Scheduled Orders can be placed up to 30 days in advance with some platforms or Webshop
   
2. Once placed, a Scheduled Order will be visible on the Scheduled Orders Tab
   
3. Your Team can configure the amount of time before that Scheduled Order moves to the New tab - typically this is set at 30 minutes
   
4. Once the time condition is met, klikit will automatically move the order to 'New' and your team will then prepare the order for the customer. Afterwards, treat it like any order that comes in through klikit! 
   
5. ​If a customer changes their mind and wants the order now, click the "Process Now" button to manually move a scheduled order to New Orders.
   

Note: The date and time set for scheduled orders indicate when they will be entered into the system as new order, not when customers will receive their items. This helps you manage your kitchen operations effectively.

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