Integrating with GrabFood

How do I manage menus for GrabFood?

You can edit menus on klikit with the Menu Management feature.
You can also edit menus using the Grab app.

We recommend the first option of making menu edits with the klikit app.

To learn more, please visit their Help Center: How to create and manage items / categories for my menu / catalogue

How do I manage stock levels for GrabFood?

You can mark items as out-of-stock using the klikit Menu Management tool.

How do I manage promotions for GrabFood?

You can edit promotions using the Grab app.

To learn more, please visit their Help Center: How to create and manage items / categories for my menu / catalogue

How do scheduled orders work with GrabFood?

You can manage your scheduled orders through the Grab app!

To learn more, please visit their Help Center: Managing your business with scheduled orders

How do I cancel an order from GrabFood?

You can cancel an existing order directly through the Grab app without contacting Grab support.

Make sure to update your app to the latest app version to access this feature.

Here’s how to cancel an order on the Grab app:

Go to the order detail and tap on "Edit or Cancel Order"
Choose "Cancel order"
Select the right reason for cancellation
Once the order is cancelled successfully, the customer and driver will be informed automatically.

Please be reminded that contact information of customers should only be used for the sole purpose of confirming the proposed cancellation.

How do I change auto-accept and auto-ready settings for my foodpanda orders?

Some delivery providers allow restaurants to decide if orders that come in will be accepted automatically (auto-accept) and if riders will be called to come automatically as the order is accepted (auto-ready). These settings are usually set as the restaurant is launched on klikit, but can be changed post-launch should the client deem it necessary. This is how you change these settings for GrabFood:

GrabFood works with a permanent auto-accept setting. As such, if you want to take a break from receiving orders, you will have to turn off your menu through the klikit app.
If you want to stop receiving orders for an hour only, you can use the busy mode feature.

Simply go to your order dashboard and toggle the busy mode located on the upper left corner

In order to avoid cancelling orders and upsetting customers, please change the item availability immediately if an item is no longer available OR pause the store temporarily if the kitchen is busy.

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