​How do I set up my printer?

Follow the steps below to set up your printer.

1. Check if you have all the necessary items.

1. Printer

2. Paper roll

3. If you are using a USB printer:

2. 2 cables

3. One cable to connect power socket and the printer’s power block

4. One cable to connect  the printer to the tablet/USB C hub

1. Converter (USB Type 3.0 to USB Type C)

2. Printer set-up

1. Whether you are using a USB or Bluetooth printer, follow the steps here!

3. Paper roll set-up

            Follow the photo below!

1. Insert the new paper roll into the slot.

2. Pull out some paper.

3. Close the printer cover and turn the printer on.Invoice paper set-up.

2. Test out printing with your klikit device!

 How do I connect the printer to my tablet?

This article enumerates how to connect both a Bluetooth and USB Printer.

Steps to connect your Bluetooth Printer

1. Make sure that the ‘klikit Enterprise Manager’ app downloaded on the tablet is up-to-date

2. Pair the Bluetooth Printer with the Klikit Device’s Bluetooth Network.

1. Go to the Bluetooth Settings of the Klikit device.

2. Turn on Bluetooth.

3. Switch on your Bluetooth Printer.

4. Pair the Bluetooth Printer with the Klikit Device’s Bluetooth network.

1. Go to the Bluetooth Settings of the Klikit device.

2. When klikit Device detects the Bluetooth Printer, tap on the Printer and Pair it with klikit device.

5. Pairing Klikit Device with the Docket Printer

1. To pair, provide the 4-digit pin code (1234 or 0000) to successfully pair the klikit device with the Docket printer.

2. Note : the Pin number is Docket Printer specific. So go through the printer documentation to verify the 4-digit pin code of the Printer.

3. To unpair the Printer, similar steps can be taken 

6. As soon as it’s paired, immediately go to the klikit app 

7. Open your  klikit Enterprise Manager app from Google Play Store.

1. Grant Location Permission to klikit Enterprise App. 

2. After Logging into the klikit Enterprise Portal Dashboard, grant Storage Permission to the klikit Enterprise App. 

3. Proceed to the ‘Printer Settings tab’ on the klikit Enterprise Manager app then select the Bluetooth option instead of the USB

8. You will receive a pop up. Connect your Bluetooth printer.

9. A single beep will sound – signifying that the printer has connected to the device

Steps to connect your USB Printer

1. After successfully installing the app, login to the klikit enterprise manager app.

2. Once logged in, you will be presented with this popup screen.

3. Now plug in the USB Docket printer with the device directly or using an adapter based on the Device connection port. click on the refresh icon of the “USB Devices” popup.

4. A permission popup will be triggered from your device. Click the ‘ok’ button to allow the klikit app to access the USB device.

5. The connected USB Docket printer will be listed in the USB Devices Popup. Click on the “Connect” button beside the USB Docket Printer. 

6. This will establish the connect with the klikit enterprise manager app and the USB docket printer.

FAQ's

What printer can I use?

To utilize the invoice printing feature, we recommend the following type of printer:

• Thermal printer

• Uses 80 mm paper

• Has Bluetooth interface (USB + Bluetooth is preferred, in case your device encounters bugs with Bluetooth)

Does the printer functionality only work with particular device operating systems? 

Yes, the printing feature, whether USB or Bluetooth, only works with the google play store app (Android Enterprise App). You can still access the Enterprise web portal using iOS, Safari browser, or any other browser, but it would not provide support for printing.

Bluetooth Printer password

Typically, the password is either 0000 or 1234. If these are incorrect, refer to the manual that comes with the purchase of your Bluetooth printer.

When will my order invoice print?

If your ‘Auto-Accept Orders’ feature is enabled, the invoice will be printed when the order is received on the klikit app. 

If your ‘Auto-Accept Orders’ feature is disabled, (i.e. you accept orders manually), the invoice will be printed once you accept the order. You also have the ability to re-print your invoices before the order is picked up for delivery.

Can I charge my klikit device while connected to an external printer at the same time?

If you are using a USB printer,, we would recommend using a USB C converter if you would like to charge your klikit device at the same time.

If you have a Bluetooth printer, simply connect your klikit device to the printer via Bluetooth, then you should be able to charge and print simultaneously!