How do I contact klikit Support Team, or report issues?

How do I contact klikit Support Team, or report issues?

klikit's dedicated Support Team is on hand to answer any of your queries or help service you at any time of day. For all inquiries and concerns, you can reach out to our Support Team by
  1. Navigating the klikit Help Centre.
  2. Submitting a ticket using the klikit live chat function. 
    1. This is located on the bottom right of your screen, either on the klikit Help Centre website, the klikit app, or the klikit web-app/ cloud platform (cloud.klikit.io).
  3. Sending an email to help@klikit.io.
Info
Our Help Centre Articles are always available for your reference while the klikit Support Team has live agents from 9:00AM to 12:00MN. 

How do I navigate the Help Centre?

The klikit Help Centre is an online repository of educational materials and articles that can help you better navigate the platform and address any of your queries. 
  1. To look for relevant articles, type in your concern or keywords related to your inquiry in the search bar and then press enter. A number of articles containing your keywords will then pop up!
  2. You can also go through the different categories on the Help Centre homepage for quick searches. 
    1. Setting Up and Managing Your Account, Store, Menu, and Printer
    2. Managing Orders, Deliveries, Payments, and Promos
    3. For Customers: Resolving Order, Delivery, or Payment Issues
If your concern still persists you can submit a ticket through the live chat widget in the bottom right of the page. 

[VIDEO TUTORIAL] How to Report an Issue to the Support Team on the app

 
On the app, follow these steps to contact klikit Support Team
1. Click Account
2. Click Contact Support
3. Select WhatsApp or Email
An agent will be assigned to you shortly.

[VIDEO TUTORIAL] How to Report an Issue to the Support Team on the web-app




Need Help? Contact us on Live Chat.
Info
Tap "Live Chat" button on the right bottom corner your screen

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