What is a forced logout?

A forced logout is when you get logged out from your Cloud account involuntarily. 

However, don’t worry, because this does not mean that you will be permanently logged out from your account. You can simply type in your credentials again and log into your account.

When do forced logouts happen? And why do they happen?

Forced logouts occur when klikit releases updated versions of the Cloud app. This is done to ensure that the klikit Cloud app updates push through successfully and would not disrupt any activities that the customer may be doing in the app (i.e., menu or price edits) during the update. Furthermore, the forced logouts prevent the occurrence of white screens during the update. 

How will I know if a new update is coming?

Don’t worry because your respective customer success managers will keep you posted on when the next update will be.

For more information, please reach out to our support team through the in-app chat widget on the enterprise app or send an email to help@klikit.io.