What do I do if I accidentally cancel an order?

For any order that is accidentally canceled by the merchant. There are ways for the order to be recovered based on the provider.

For GrabFood, the order settings are automatically set to receive an order, however, in the event that an order is canceled by GrabFood or a customer, please contact Grab via their Merchant Help Centre. Alternatively, you may also contact them via their Merchant Live Support Hotline at 03-27881300.

For foodpanda, orders can be paid for via Cash on Delivery, just ask the customer to place their order again in order to recreate or replenish the order on your Klikit dashboard.

For Deliveroo, if you have an urgent query for an order that's currently in progress you can contact our Live Order support team on 65 3158 5489.

For Uber eats, you can either ask the customer to place their order again or you contact Uber Eats Support to repopulate the order.  

For Oddle, contact their Support Team at support@oddle.me or chat with us by clicking on the Speech Bubble at the bottom-right corner of the page.

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Need assistance? Please reach out to our support team through the in-app widget or at help@klikit.io.

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