What is the Order Dashboard?

What is the Order Dashboard?

The klikit Order dashboard serves as your central hub for managing and viewing all aspects of your order deliveries. From this home screen, you can easily access and control your current and past orders based on brands, locations, status, and aggregator.

Designed as a user-friendly, all-in-one platform, the Klikit dashboard consolidates all your delivery platforms into a single, streamlined interface. Additionally, you can activate the "Pause Store" for one hour using the toggle switch. When the toggle is active, the button will change color to purple.

Example - Order Dashboard

 




What are the different order statuses and their meaning?

Here are the order statuses displayed on the Klikit dashboard, along with their meanings:

  • PLACED: The customer has submitted an order, which is now awaiting your acceptance.
  • ACCEPTED: You have accepted the order, and it is currently being prepared.
  • READY: The preparation is complete, and the order is now ready for pickup by a 3PL delivery partner or for delivery.
  • DELIVERED: The order has been successfully delivered to the customer and will be move under "History"
  • CANCELLED: The order has been canceled by the customer, courier, or restaurant. This cancelled order can be found under "History"
  • VOID: The order has been cancel by crew store before "Ready" state due to changes on the customer side. Order with this status wont appear and calculated on Analytics but can be found under "History"


How do I see my Orders?
To view your orders on the Klikit dashboard, simply follow these steps:

  1. Access the Dashboard: Start by logging into the Klikit Cloud. You will be directed to the home screen, which displays an overview of the account.

  2. Navigate to Orders: On the bottom of the dashboard, locate the "Orders" section. This section provides a comprehensive list of all your current and past orders.

  3. View Order Details: Click on any order to see detailed information, including order status, delivery time, and customer details. You can also filter the list to view specific orders based on date, status, or other criteria.

  4. Monitor Order Status: The dashboard allows you to track the progress of each order in real-time, ensuring you are always up-to-date on the status of your deliveries.

How do I filter the Dashboard?

When using the app, you'll have the option to filter the orders. This allows you to refine your search results based on specific criteria. Let's break down the available filters:

  1. Branches: his filter helps you narrow down your search to specific locations or branches of the business.
  2. Brands: If you have multiple brands and you're looking for order/s from a particular brand, this filter is your go-to.
  3. Providers: This filter is useful when you want to search for order/s from a specific source(Klikit, Grabfood, Foodpanda, UberEats, etc.)




Need Help? Contact us on Live Chat
Tap "Live Chat" button on the right bottom corner your screen


    • Related Articles

    • What does Pause Store do?

      What does Pause Store do? Please note that Pause Store makes your outlet disappear from Delivery Apps - use with caution and ensure your staff are trained on how to use it properly. The Pause Store button is an incredibly powerful tool to help your ...

    • How to change auto-accept and auto-ready settings for my delivery aggregators?

      Some delivery providers allow restaurants to decide if orders that come in will be accepted automatically (auto-accept) and if riders will be called to come automatically as the order is accepted (auto-ready). These settings are usually set as the ...

    • Common Issues - Order Dashboard

      Orders with Blank Details There are times when orders come in with blank item details due to issues with our integration with our merchants (GrabFood, UberEats, foodpanda and other aggregator). If this occurs, to know what items to prepare, kindly ...

    • klikit Promotions

      What are klikit promos? klikit promos is the feature that allows every business to set their own promotion for each brand and branch in their business. This can be applied to order from an Add-Order feature and Webshop. We do not control integrated ...

    • Understanding klikit Menu Management

      [VIDEO] Understanding klikit Menu Management On the updated klikit Menu Management tool, you'll have the option to edit menus using two types of menus. Business Menus With the Business Menu, you have the power to create and manage menus for all your ...