What is the Order Dashboard?
Here are the order statuses displayed on the Klikit dashboard, along with their meanings:
- PLACED: The customer has submitted an order, which is now awaiting your acceptance.
- ACCEPTED: You have accepted the order, and it is currently being prepared.
- READY: The preparation is complete, and the order is now ready for pickup by a 3PL delivery partner or for delivery.
- DELIVERED: The order has been successfully delivered to the customer and will be move under "History"
- CANCELLED: The order has been canceled by the customer, courier, or restaurant. This cancelled order can be found under "History"
- VOID: The order has been cancel by crew store before "Ready" state due to changes on the customer side. Order with this status wont appear and calculated on Analytics but can be found under "History"
How do I see my Orders?
To view your orders on the klikit dashboard, simply follow these steps:
Access the Dashboard: Start by logging into the klikit for business app. You will be directed to the home screen, which displays an overview of the account.
Navigate to Orders: On the bottom of the dashboard, locate the "Orders" section. This section provides a comprehensive list of all your current and past orders.
View Order Details: Click on any order to see detailed information, including order status, delivery time, and customer details. You can also filter the list to view specific orders based on date, status, or other criteria.
Monitor Order Status: The dashboard allows you to track the progress of each order in real-time, ensuring you are always up-to-date on the status of your deliveries.
How do I filter the Dashboard?
When using the app, you'll have the option to filter the orders. This allows you to refine your search results based on specific criteria. Let's break down the available filters:
- Branches: his filter helps you narrow down your search to specific locations or branches of the business.
- Brands: If you have multiple brands and you're looking for order/s from a particular brand, this filter is your go-to.
- Providers: This filter is useful when you want to search for order/s from a specific source(klikit, Grabfood, Foodpanda, UberEats, etc.)
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