What is the Pause Store feature?

What is the Pause Store feature?

Pause Store is a function that sets the kitchen status to busy or offline for a 1 hour period. This mode is recommended for use only when the store gets overwhelmed with in-person dining demands or orders from different third-party providers. 

 

How does Pause Store work?

The Pause Store e feature is available for access to kitchen branch managers only. The store will remain in Pause Store  for a maximum of 60 minutes unless you manually make the branch online again in the respective aggregator merchant portals.

 

How can I turn on Pause Store  through klikit?

The Pause Store  feature can be seen on the top left corner of the Order Dashboard.  To toggle Pause Store , you will need to click on the toggle beside "Pause Store ". A prompt will appear asking you to confirm the action.

Can I pause a single brand from my branch? 
Yes you can! Simply toggle the brand that you want to pause for an hour. 


How is klikit’s Pause Store  different from other aggregators?

klikit's Pause Store  only lasts 1 hour. Once the 1 hour ends, you'll need to toggle Pause Store  again if you need more time. For the other aggregators, you can set Pause Store  for longer periods of time, at specific set times, and other use-cases.

 

What is the advantage of using klikit’s  Pause Store?

All in just one device, you can choose to toggle ‘Pause Store ’ for klikit to temporarily pause delivery orders from multiple delivery platforms due to high order volume orders or any other factors.

 

What happens when pause store does not work and we still continue to receive orders after going offline?

Please take note that in the case that the third-party providers fail to reflect the pause store activation from the klikit platform, an error message will be displayed to show that Pause Store  did not work. Should you encounter these issues, please feel free to contact our dedicated and active support channels.

 

Does the Pause Store feature affect all my integrated delivery providers? 

No. Only those with menu management integration will go offline once the feature is toggled on. For more information on klikit integrations, click here.


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