How do I get a refund? When will I receive my refund?

How do I get a refund? When will I receive my refund?

Queries and concerns about your order, should be first raised to the restaurant. There are some concerns that klikit can help you with when the restaurant/ branch cannot be reached.

Situations where you can apply for a refund:

How do I get a refund?

1. You booked your own delivery rider

We can refund your delivery fee through the same payment method you used to pay for your order. We will need the following information: 
  1. Order Number - i.e. "9123420"
  2. Order Date
  3. Refund Reason
  4. Delivery Proof (screenshot of the delivery transaction - GrabExpress, Lalamove, etc)
NotesPlease fill in this form: Delivery Refund Form

2. You want to cancel your order

We can refund your order through cancelling your order. We will need the following information:
  1. Order Number - i.e. "9123420"
  2. Order Date
  3. Cancellation Reason*
NotesPlease fill in this form: Customer Refund Form
Alert
Customers should directly raise their concerns with the restaurant. If the customer cannot reach the restaurant, klikit can help with some requests. 

 How long will it take for my refund to reflect? How do I follow up on my refund request?

Before following up on your refund, please review the estimated processing times below.

1. Delivery Fee Refund

We will review the details and once confirmed, we will proceed with the process within 1-3 business days.

2. Cancelled Order Refund

Once you approve the cancellation of your customer's order on the klikit app, order refunds will be automatically credited by our system. 
  1. Credit card transactions will be refunded within 7 days. Refund will reflect in the next SOA after the 7days.
  2. eWallet transactions will be automatically sent back to the same method of payment used within 1-2 days.
  3. Cash transactions will be handled in-store. 

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