When can I apply for a refund?

Queries and concerns about your order, should be first raised to the restaurant. There are some concerns that klikit can help you with when restaurants cannot be reached

Situations where you can apply for a refund

1. You booked your own delivery rider
   

   We can refund your delivery fee through the same payment method you used to pay for your order. We will need the following information:
   

   1. Order Number - i.e. "9123420"
   

   2. Order Date
   

   3. Refund Reason
   

   4. Delivery Proof (screenshot of the delivery transaction - GrabExpress, Lalamove, etc)
   

   

   Please fill in this form: Delivery Refund Form

   
   

   
   
2. You want to cancel your order
   We can refund your order through cancelling your order. We will need the following information:

   1. Order Number - i.e. "9123420"
   

   2. Order Date
   

   3. Cancellation Reason*
   

   *We will only accept cancellation requests if the branch in concern has not been attempted to be contacted.
   

   

   Please fill in this form: Customer Refund Form

Need Help? Contact us on Live Chat

Tap "Live Chat" button on the right bottom corner your screen

• Related Articles

• klikit Promotions

  What are klikit promos? klikit promos is the feature that allows every business to set their own promotion for each brand and branch in their business. This can be applied to order from an Add-Order feature and Webshop. We do not control integrated ...

• Applying Discounts/Fees

  As a merchant on klikit, it's essential to ensure that your customers can easily apply discounts and promotions to their orders. This article will assist you on applying discounts and fees to orders. What types of discounts are available to ...

• How do I manage my promotions for Grab Food?

  To manage your promotions with klikit, send an email to your Grab Account Manager AND menus@klikit.io with details of promo requested Request form template here Learn more about Grab Food Promotions below! You can create four types of promotions ...

• Menu Hours

  What is Menu Hours? Menu Hours let users select the specific days and times that a menu is open and available for customers to place an order. Menu hours may be set to match the Store Hours (actual operating hours). Multiple menus may be set up as ...

• How to change auto-accept and auto-ready settings for my delivery aggregators?

  Some delivery providers allow restaurants to decide if orders that come in will be accepted automatically (auto-accept) and if riders will be called to come automatically as the order is accepted (auto-ready). These settings are usually set as the ...