Why am I not receiving any orders?

If you are not receiving any orders, please check that:

1. You are connected to the internet

2. Make sure you are using the latest version of the app.
3. Your menu is online on the Menu Manager Tab

3. Your store is open in the third-party delivery app (Grab, Foodpanda, etc.)

4. Close the app: Swipe up (or use your device's method) to completely close the klikit app.

5. Log out and log back in.

Expected Outcome: Orders should come in as normal. 

I'm not receiving Delivery App Orders (Web)?

This is an Integrations issues, so it needs to be escalated to Support.

If you're not receiving Delivery App Orders - there is likely an issue with your Integrations.  As a result you'll need to contact Support for us to debug and triage on your behalf.  

Contact one of our Live Chat Agents for assistance.

Tap the "Chat" button on your klikit screen.

• Related Articles

• How do I see scheduled orders?

  Consumers, once in a while, will order items to be picked up and delivered at a certain time and date as allowed by food delivery aggregators. Perhaps you’re wondering how to manage such orders on our platform. Don’t worry! klikit’s order dashboard ...

• How can I attend to klikit Webshop scheduled orders?

  klikit Webshop now allows you to receive scheduled orders from your consumers. These orders will initially be placed under the “Scheduled” tab in your order dashboard 30 minutes before the indicated pick up / delivery time, the order will be moved to ...

• How do I see my orders?

  With klikit, your orders will appear straight in the order dashboard, where you can view the contents and statuses of each order. You can, from the Order Dashboard, tap any order to expand the details and see all relevant pieces of information ? As ...

• How can we print past orders through the klikit device?

  To print receipts from past orders: Proceed to the ‘Past Orders’ on the klikit dashboard. In the ‘Past Orders’ section, you can choose a specific date on which you can print the receipt/s. Once specified, the receipts of orders on that day will be ...

• Processing an Added Order on the Order Dashboard

  Was this article helpful? Yes No Related articles Active vs Past Order dashboard Filters Order Details - (Must Watch) How to add an order - (Must Watch) Order Details - (Must Watch) Order Details - (Must Watch) klikit is a one-stop software solution ...