Why are my items out of stock on GrabFood but in-stock on klikit?

Why are my items out of stock on GrabFood but in-stock on klikit?

What if my item is not available on GrabFood, foodpanda, or other food-delivery consumer apps? Why is my menu not available?

Items that appear out of stock on GrabFood but are in stock in klikit are affected by Grab’s safety net, which includes specific rules and item modifiers.

For example, if a menu item requires the selection of one specific modifier, and that modifier or all options in that group are out of stock, the menu item will also show as out of stock. This is because the required modifier cannot be selected to meet the selection rule.

Alert
Menus can only be edited on the klikit webapp (klikit Cloud) - if you're unable to access a computer, contact your business owner or brand manager

To change your Menus, simply navigate to the 'Menu' tab inside your klikit webapp (klikit Cloud) to get started.  

Still confused? Let’s follow the example down below: 
  1. The branch menu has an item with a rule that requires the selection of “Exactly 1” modifier – meaning the customer has to select one modifier for them to order the item. This view can only be seen on klikit Cloud.


  2. However, their modifiers are out of stock as seen below which the consumer won't be able to select any modifiers at all. 
    1. Modifier group disabled
      1. on klikit Cloud


      2. on klkit for Business app


    2. All modifiers disabled 
      1. on klikit Cloud


      2. on klkit for Business app


Alert
 This situation makes the item which has this modifier group appear out of stock on Grabfood even if the item is in stock on klikit. 



How to solve this issue 
  1. Enable modifiers that are in stock. This also can be done thru klikit for Business app
  2. Changes the required modifier group into Optional (Only on klikit Cloud)

  3. Detach a modifier that is out of stock from an item (Only on klikit Cloud)
    Steps:
    1. On the modifier groups tab, select the modifier group.  selecting the “x” button beside the modifier


    2. Go to the item/s where the modifier is attached to. Scroll down to the Modifier Group section and click "x" next to the modifier which should be removed
    3. After detaching the modifiers group/items, you can "SAVE" and "PUBLISH", so the changes will reflect on the aggregator tab within 10 mins



Need Help? Contact us on Live Chat
Info
Tap "Live Chat" button on the right bottom corner your screen

    • Related Articles

    • What is klikit Menu Management?

      [VIDEO TUTORIAL] Introduction to klikit Menu Management 0:07 Introduction to Menu Management 0:20 klikit Menu Manager 0:37 Business Menu 0:46 Store Menu 1:19 Populate Menus to Different Stores in Bulk 1:37 Elements of a Menu 2:14 Building your ...

    • How do I Change or Edit My Menus?

      Menus can only be edited on the klikit Cloud via desktop (ex. PC, computer or laptop). If you're unable to access a computer, contact support for help. If you're accessing it as a... Business Owner - You can edit ALL Brands, ALL Branches Brand ...

    • How do I Manage Out of Stock (OOS) on the web-app?

      The Menu OOS (Out Of Stock) feature lets users update menu availability, marking items as out of stock to prevent unavailable items being ordered and maintain accurate inventory. Users with the roles of Business Owner, Brand Manager, and Branch ...

    • How does OOS Scheduling & Auto OOS work on the app?

      [Video Tutorial] Out of Stock & Back in Stock Scheduling What is Auto Out of Stock? Auto Out-of-Stock allows you to automate stock operations of menu items. With this feature, you can input custom stock quantities for items so that any purchase or ...

    • Integrating with GrabFood

      How do I manage menus for GrabFood? You can edit menus on klikit with the Menu Management feature. You can also edit menus using the Grab app. We recommend the first option of making menu edits with the klikit app. To learn more, please visit their ...