Why are my payment methods not working?

There may be situations where our partnered payment gateway fails or the payment methods are down. This can make it difficult to place an order.

If your chosen payment method channel is under maintenance, you will need to wait for it to start working again.

How do I troubleshoot if my payment method is not working?

1. Check your internet: Look for the WiFi symbol on your device. If you don't see it, try reconnecting to the WiFi, or check if your mobile data is on.
   
2. Refresh the browser: Swipe down, or press the refresh button.
   
3. Try again: Try placing a new order.
   

Expected Outcome: Your payment methods should now be working, and you can check out your order

If your payment methods are still not working, reach out to our support team, and we'll investigate the issue for you!

Troubleshooting Tips

1. If you have too many apps open, try closing some of the apps to free up space on your device.
   
2. Clear your browser cache cookies and history.
   
3. Turn off your pop up blocker.
   
4. If you are being redirected to the payment page but it's not showing up, you will need to allow pop-up notifications on your browser.
   
5. Here are some guide articles depending on which browser you're using (please note that this is not a complete list).
   
1. Google Chrome 
   
2. Safari  
   
3. Samsung Internet 
   
4. Opera 
   

Need Help? Contact us on Live Chat

Tap "Live Chat" button on the right bottom corner your screen

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