What if I can’t find a delivery rider? How do I toggle manual booking for a Webshop order?

Rider allocation taking too long? Rainy season affecting your orders getting fulfilled?

You can choose to toggle to manually booking instead of waiting for our integrations to find a rider for you. klikit is integrated with GrabExpress, so should there be issues with their rider supply, it may take some time to find a rider for your order. 

To toggle manual booking for your order:
1. Find the Rider Allocating or Finding Rider button on the order

2. Click on the Rider Allocating or Finding Rider button

3. Select "Yes"

To learn more about the refund process, see the article here
.

Want to switch delivery methods anytime?

Need more flexibility in how you fulfill your orders? 

How It Works

1. Inform our support that you want to enable the toggle feature.

2. After that, you can toggle the default delivery mode between self-delivery and 3PL delivery in device settings.

Key Rules

• The toggle is only visible when both manual delivery and 3PL (Uber Direct or Grab Delivery) settings are enabled.

• The setting will only work for future orders.
  

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Tap "Live Chat" button on the right bottom corner your screen

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