How to Update Completed Order Status for Add Order and Webshop Orders

How to Update Completed Order Status for Add Order and Webshop Orders

Notes
Business Owners and Area Managers can now update the status of Add Order and Webshop orders

This gives greater flexibility when correcting order status mistakes directly from the klikit Order Dashboard. Updates can be done for completed orders under Order History tab, if the status can still be updated it will show a Pen icon (✏️) beside the current status. After the first update, the order can no longer be edited again

Warning
Not available for Aggregator orders (Grabfood, Foodpanda, Shopee, etc.

How to Update an Order Status for Completed Add Order and Webshop Orders

Step 1: Go to Order History

  • Log in to klikit

  • Open the Orders Dashboard

  • Click on the Order History tab

Step 2: Search for the Order

  • Use the order number or filter options to locate the order

Step 3: Click the Pen Icon (✏️)

  • If the pen icon appears, the order is still editable

  • Click the icon to update the status


Step 4: Select the New Status

  • Choose the correct status (e.g., Delivered → Cancelled)

  • Confirm the update

⚠ Once confirmed, the status cannot be edited again.


Aggregator Orders (Important)

Warning
Orders from platforms like Grab, Foodpanda, Deliveroo, etc. cannot be updated directly in klikit.

Scenario 1: You need to change the order status

You must update the order in the respective merchant app or Contact the aggregator’s support team

Scenario 2: Aggregator shows Completed, but klikit shows Cancelled

This may happen if:

  1. The order was not updated from Accepted → Ready
  2. The app became inactivity
  3. klikit auto-cancelled the order to app inactivity (Please refrain from not updating the orders on klikit as this will cause integration concerns)

In this case:

You must submit a request to the klikit Support Team using the Order Amendment Form:

👉  
Notes
(You can also request this form via the klikit Support live chat option and selecting Quick Request

Order Status Update Permissions by Role

Webshop Orders:

Add Order:

When Should You Use This Feature?

This feature is helpful when:

  1. Staff accidentally marked an order as Delivered
  2. An order was incorrectly cancelled
  3. You need to correct reporting accuracy
  4. You need to revert a manual order status

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