How to Update Completed Order Status for Add Order and Webshop Orders
This gives greater flexibility when correcting order status mistakes directly from the klikit Order Dashboard. Updates can be done for completed orders under Order History tab, if the status can still be updated it will show a Pen icon (✏️) beside the current status. After the first update, the order can no longer be edited again
How to Update an Order Status for Completed Add Order and Webshop Orders
Step 1: Go to Order History
Log in to klikit
Open the Orders Dashboard
Click on the Order History tab
Step 2: Search for the Order
Use the order number or filter options to locate the order
Step 3: Click the Pen Icon (✏️)
If the pen icon appears, the order is still editable
Click the icon to update the status
Step 4: Select the New Status
Choose the correct status (e.g., Delivered → Cancelled)
Confirm the update
⚠ Once confirmed, the status cannot be edited again.
Aggregator Orders (Important)
Scenario 1: You need to change the order status
You must update the order in the respective merchant app or Contact the aggregator’s support team
Scenario 2: Aggregator shows Completed, but klikit shows Cancelled
This may happen if:
- The order was not updated from Accepted → Ready
- The app became inactivity
- klikit auto-cancelled the order to app inactivity (Please refrain from not updating the orders on klikit as this will cause integration concerns)
Order Status Update Permissions by Role
When Should You Use This Feature?
This feature is helpful when:
- Staff accidentally marked an order as Delivered
- An order was incorrectly cancelled
- You need to correct reporting accuracy
- You need to revert a manual order status
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