klikit Webshop Delivery - GrabExpress Partnership
klikit can connect you with GrabExpress’ extensive driver network!
Not only do klikit Webshops help unlock a new sales channel, but it also enables seamless delivery to your customers. klikit has integrated with the GrabExpress to ensure you are able to cater to online orders that come your way without mandatory commission. This can be done free of subscription fees, onboarding costs, and tons of time and effort. (Currently only available in the Philippines, Indonesia, and Singapore)
How do I set up delivery on my webshop?
Reach out to klikit Support through the klikit app (Account -> Contact Support) or email us at help@klikit.io
How do my customers place their delivery orders?
All your customers need to do is to select ‘Delivery’ as the desired delivery method. From here, they will be prompted to provide their delivery information, which will be shared with the rider!
How much is the delivery fee and who shoulders it?
The delivery fee is determined by GrabExpress and it varies depending on factors like availability of riders and weather conditions. The fee is shouldered by your customer.
Can customers cancel their orders?
Customers can only cancel their orders through the klikit system if it has not yet been accepted by your restaurant. If your restaurant has accepted the order, the customer will need to get in touch with the kitchen directly to ask for cancellation.
What happens if the customer calls to cancel the order?
You cannot cancel the GrabExpress delivery through klikit at the moment. You will need to contact the driver before they get to you or call GrabExpress if the driver does not respond.
If I receive delivery orders, how do I coordinate with the delivery rider?
Once a delivery order is placed, you will see a “Find Rider” button on the Order Dashboard. Finding a rider can either be manually triggered or it can automatically be triggered after an order is marked ‘Accepted’ or ‘Ready’. You can reach out to us through the klikit app (Account -> Contact Support) or email us at help@klikit.io to configure your delivery settings!
On the Order Dashboard once a rider is found it will show the details as well.
What happens if I can’t find a delivery rider?
The order automatically gets cancelled, and the consumer will be refunded.
What happens if the driver takes too long to pick up my customer’s order
We recommend that you get in touch with the delivery rider. Their contact information is provided on the Order Dashboard.
Common reasons delivery riders take long include high volume of deliveries being handled, unpleasant weather conditions, or traffic, among other things.
Still need help?
Contact one of our Live Chat Agents for assistance.
Tap the "Chat" button on your klikit screen.
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