What are integrations, and how do I connect & resolve these?

Pre-Integration

Integrations are complex but our team will set these up for you. If you're having issues, please contact us.

What are integrations? What do they do?

Integrations let klikit connect with food-delivery apps like GrabFood and Uber Eats, automating order and menu syncing through API (Application Programming Interface) technology.

As the #1 API integration partner for major food-delivery apps in North and Southeast Asia, klikit simplifies operations by consolidating orders, menus, and reports into one dashboard—the klikit app. No more switching between devices or apps!

Which food-delivery apps can be integrated?

We currently offer integrations with the following food-delivery apps: 

• Deliveroo
• foodpanda
  
• GoFood (Gojek)
• GrabFood
• ShopeeFood
  
• Uber Eats
  

Can my custom app, channel, or website be integrated?

Reach out to your Customer Success Manager or use the in-app chat widget for more details.

Can my POS be integrated?

klikit currently does not integrate with POS systems, but the team is working on making this feature possible.

What are the different kinds of integrations? 

1. Order Dashboard Integration - Centralizes incoming orders across multiple food-delivery app into one device 
   
2. Menu Management Integration - Enables a one-time menu update to reflect across multiple food-delivery apps or platforms
   
3. Promotions Integration - Allows promotion updates (limited to Grab & Gojek) 

These are the available integrations for the different food-delivery apps.

Delivery Aggregator	Order Dashboard Integration	Menu Management Integration
GrabFood	✅	✅
foodpanda	✅	✅
Deliveroo	✅	❌
Uber Eats	✅	❌
GoFood	✅	✅
ShopeeFood	✅	❌

Note: Menu Management is the universal Content Management System (CMS) for the company. It connects a product store to a ‘Brand’ object and then allows teams to make changes at the Default (Master), Branch (Minion), and Platform (Sub-Minion) levels.

How do I set up Integrations?

To set up integrations, complete the Master Onboarding (MO) Form with accurate details to ensure a smooth process.

Once submitted, our Onboarding Specialist will handle the setup for your brands and branches. You may need to provide approval but won’t need to configure integrations yourself.

Once integrated, always manage orders and menus through klikit to prevent technical issues or data loss. Proper staff training on the klikit platform is essential for smooth operations.

How long does an integration take?

The integration period typically takes 3–5 business days for stores already active on food-delivery platforms (ex. GrabFood, UberEats). Updates will be shared via Viber or email. 

Note: This timeline is determined by the maximum Service Level Agreements (SLAs) of third-party providers.

Post-Integration

How do I check my Integration Status?

1. On the klikit web-app, go to the side bar, and find "Analytics"
   
2. Click "Live Report Hub (Live Monitor)"
   
3. Select your parameters
   
4. Scroll to the "Store Integration Status" section to monitor real-time integration updates

If you cannot find Live Report Hub (Live Monitor): you may need to upgrade your klikit subscription to see it, or reach out to Support.

What does the Store Integration Status mean?

Live Report Hub (Live Monitor) is a central tool that provides you real-time visibility into your business performance. This includes:

1. Integrated Stores
   
2. Store Integration Status
3. How many stores are live/ integrated

It helps explain why certain stores may not be receiving orders or why your menus might be out of sync—often because the stores aren't connected or integrated properly.

Live Report Hub (Live Monitor) contains sensitive data about your business. Please ensure only appropriate users have access.

How do I know an Integration is working?

To confirm if an integration is active, your Onboarding Specialist will brief you on your 'Go Live' date. On this day, they will confirm if your integrations have been turned on.

A quick way to validate the integration without placing a test order:

1. Mark an item as 'Out of Stock' on the klikit app
   
2. The same item should reflect as unavailable on the integrated food-delivery app within 5-15 minutes
   
3. If it doesn’t update, it may not indicate a failure. Place a test order to double-check.
   
4. If both checks fail, contact Support immediately for assistance.​​​​​
   

How do I fix Integration issues? 

Integrations can be complex will need to be handled internally between our team and food-delivery partners. To fix any Integration issues, please contact Support and provide details about affected branches and suspected issues. Common issues include:

• Connection Failed: Check your internet connection (must be stable) and firewall settings (must not block the API)
• Price Discrepancy: Verify prices and item availability across platforms (must be the same). See here for more details
  

Need Help? Contact us on Live Chat.

Tap "Live Chat" button on the right bottom corner your screen

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