My order paid but I wasn’t redirected back to the order screen, what do I do?
Placed an order and can't find it? Don't worry. Once you've placed an order under your account, here's how you can track it.
How do I see my active orders?
There are two ways to check your order:
If you input your number while making the order, you will receive order updates on WhatsApp
Alternatively, you can check out your orders through clicking this link.
Make sure you're logged in the ordering platform
Select Active Orders
Select your order.
This is how the page looks like.
If you have not logged-in when you placed the order, you can reach out to the support team to see if the order went through!
Need Help? Contact us on Live Chat
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Tap "Live Chat" button on the right bottom corner your screen
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