Frequently Asked Questions:

Get the most out of our tools with this resource. We’ve compiled answers to common questions to help you navigate and solve your day-to-day issues independently.

• Q: Why are some of my menu items or categories missing in Add Order?

A: If a category or item’s visibility is turned off in klikit, it will be automatically hidden in Add Order. To learn more about visibility, check out this article: How do I toggle item visibility for specific food-delivery apps only?

• Q: How can I fix incorrect menu descriptions or modifiers?

A: Edit the item in klikit Cloud or NMA, then save and publish to update across all platforms. To learn more about menu edits, check out this article: How do I Update or Add Items to My Menu?

• Q: My items are showing as out-of-stock but are actually available, or vice-versa. How do I correct this?

A: Check if a required modifier group is disabled or its conditions aren’t met, then enable it or adjust the condition to match available modifiers. To learn more about this concern, check out this article: Why are my items out of stock on GrabFood but in-stock on klikit?

• Q: How do I correctly publish and sync my menus?

A: Select the Menu on Business Level and sync to affected brands and branches. Lastly, click publish button. To learn more, check out this article: How do I set up Business or Store Menus?

• Q: How long does it take for menu or store details to update and reflect changes?

A: Updates usually take 5–15 minutes, or up to 1 hour for large menus. Hit Publish if it’s taking too long to trigger another menu sync.

• Q: Why is my store not showing as open on the consumer app?

A: Check menu if enabled in klikit, if enabled check if store is paused/closed directly under Aggregator merchant app. To learn more, visit this article: Why is my store not appearing in the food-delivery apps like GrabFood or other aggregator?

• Q: Why are scheduled orders not appearing?

A: Grabfood and Foodpanda has their own configuration when they send the orders to the klikit dashboard. To learn more, visit this link: How do scheduled orders work?

• Q: How do I handle order edits/cancellations for GrabFood/Foodpanda orders?

A: Use your merchant (GrabFood/Foodpanda) app, and contact their support if further assistance is needed. To learn more, visit this link: How do I see new orders? How do I edit an order? How do I troubleshoot the Order Dashboard?