How the Offboarding Process Works

How the Offboarding Process Works

We aim to make the offboarding process as smooth and transparent as possible. Below is an overview of what to expect once you’re ready to get started

Step 1: Submit the Offboarding Form

Begin by completing and submitting the Offboarding Form. This form provides our team with the information needed to process your request.

Ensure that the correct "Offboarding Type" is selected. List the "Stores to Offboard" in the recommended format.

Step 2: Confirmation of Receipt

Once your form is submitted, you’ll receive an automated confirmation email letting you know we’ve received your request. Your Customer Success Manager (CSM) will be copied on this email for full visibility.

Step 3: Processing Timeline

Our standard turnaround time for offboarding requests is 3–5 business days from the date we receive your submission.

Step 4: Completion Notification

After the offboarding process is complete, you’ll receive a follow-up email confirming completion. Your CSM will be copied on this message as well.

Info
Need Further Assistance?
If you have any questions or concerns at any point, please don’t hesitate to reach out to your Customer Success Manager.

For other technical concerns or general inquiries, you can also contact our support team at help@klikit.io—we’re here to help.

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