What is Table Management?

What is Table Management?

Intro
The Open Order Feature is a core component of the Table Management system, built to support the dynamic and flexible nature of dine-in service. It enables restaurants to manage real-time table statuses, reservations, and ongoing customer orders within a single, integrated interface.

With this feature, each table can have one active parent order containing multiple sub-orders—called carts—which reflect different rounds of ordering throughout the meal. Staff can assign and update table statuses (e.g., reserved, seated, ordering, served), create new carts for additional items, and track each cart’s progress independently. This allows for smoother communication between waiters, branch managers, and kitchen staff, while also supporting accurate billing at the end of the meal.

By integrating order-taking, table status updates, and sub-order management into one streamlined system, the Open Order Feature improves operational efficiency, enhances the guest experience, and ensures precise coordination from seating to checkout.

How to Open Order in "Add Order"?

  1. For Waiter
    1. Access the Table View

    2. Navigate to the “Table View” screen to see the current status of all tables:

      • Available (vacant)

      • Open (ongoing orders)

      • Reserved (booked for upcoming customers)

    3. Select an Available Table
       Click on any table labeled as “Available” to start the order process.

    4. Choose Brand and Add Items
       You will be taken to the menu screen. Select a brand if applicable and add items to the cart.

    5. Place the Order
       Once the items are selected, click on the “Place Order” button. This will:

      • Create a new Order and Cart

      • Change the table status to Open

      • Print a kitchen docket

    6. Cart Management
       The cart must be accepted by the Branch Manager.
       Wait for:

      • Branch Manager to accept the cart

      • Then mark it as ready when food is prepared

      • You (Waiter) must mark as served after delivering the food

    7. Post-Order Options
       After clicking on the open table, you can:

      • View the order and cart details

      • Use “+ Add Cart” to add another cart

      • Use “Add Comment” to leave notes

      • Use “Close Order” to proceed with payment once finished

  2. For Branch Manager

    1. Access the Table View
       Go to the “Table View” screen and see tables categorized by status:

      • Available

      • Open

      • Reserved

    2. Select an Available Table
       Click on an Available table to initiate a new order.

    3. Choose Brand and Add Items
       On the menu screen, pick a brand and add the desired items to the cart.

    4. Click “Place Order”
       Hit the “Place Order” button to proceed. A “New Open Order” modal will appear (only visible to Branch Manager). Confirm to:

      • Create a new Order and Cart

      • Mark the table as Open

      • Automatically print the kitchen docket

    5. Cart Control
       As Branch Manager, you can:

      • Accept the cart

      • Mark as ready when food is prepared

      • Mark as served after food is delivered

      • Edit the cart at any stage

    6. Post-Order Options
       Clicking the open table lets you:

      • Add new carts using “+ Add Cart”

      • Add comments

      • Close the order using the “Close Order” button when ready

​
Need Help? Contact us on Live Chat
Info
Tap "Live Chat" button on the right bottom corner your screen

    • Related Articles

    • What is klikit Inventory Management?

      What is Inventory Management? Inventory Management is a tool that helps businesses efficiently track and manage inventory. It includes features like inventory reports, item setup, composite items, inputs for recipe management, and a supplier ...

    • Day 21-24: Explore Advanced Features

      Unlock the full potential of the app by exploring bonus advanced featuresBoost your webshop's efficiency with a deep dive into the link-in-bio and reservations feature Explore the benefits of klikit Reservation here! Discover how an in-depth ...

    • What is the Order Dashboard?

      The klikit Order dashboard serves as your central hub for managing and viewing all aspects of your order deliveries. From this home screen, you can easily access and control your current and past orders based on brands, locations, status, and ...

    • How do I see new orders? How do I edit an order? How do I troubleshoot the Order Dashboard?

      Managing your orders has never been easier with klikit! This guide will help you navigate and optimize your use of the klikit Order Dashboard, from understanding its layout to troubleshooting issues. What is the klikit Order Dashboard? The klikit ...

    • How do I manage my promotions for Oddle?

      Currently, Oddle is not integrated with our Menu Management feature which allows you to manage your promotions, but the team is working on making that happen! Our account managers will be sending updates as soon as possible once menu management ...