1 Order Dashboard & Delivery
What is Table Management?
Intro The Open Order Feature is a core component of the Table Management system, built to support the dynamic and flexible nature of dine-in service. It enables restaurants to manage real-time table statuses, reservations, and ongoing customer orders ...
What is klikit Inventory Management?
What is Inventory Management? Inventory Management is a tool that helps businesses efficiently track and manage inventory. It includes features like inventory reports, item setup, composite items, inputs for recipe management, and a supplier ...
How do I manage large or bulk orders on my webshop with GrabExpress?
How do we handle large or bulk orders? To ensure safe and efficient delivery, klikit has built a feature to automatically book, allocate and dispatch multiple riders for large or bulk orders. You may send your request to our support team to set up ...
How do I use Pay & Complete for orders?
What is Pay & Complete? This is a feature where you can input the order and no longer need to go through the usual flow of Order Statuses: Placed > Accepted > Ready > Delivered. The order goes straight to Delivered if you select the Pay & Complete ...
What is the Order Dashboard?
The klikit Order dashboard serves as your central hub for managing and viewing all aspects of your order deliveries. From this home screen, you can easily access and control your current and past orders based on brands, locations, status, and ...
How do I Mix & Match Orders?
Please note that Mix & Match Orders involve items from multiple Brands. Please ensure your teams check the Order Dashboard and Dockets. What Are Mix & Match Orders? Mix & Match Orders are a new feature available on Delivery Apps and Webshops. This ...
How do scheduled orders work?
If you notice Scheduled Orders not behaving as expected - please escalate it to the Support Team. Scheduled Orders are orders that customers place PRIOR to the date that they want them Delivered or Picked Up. Almost all Delivery Apps and Webshop ...
How do I view completed or past orders?
[INTERACTIVE TUTORIAL] How do I view past orders? How do Past Orders work? Past Orders are orders which have been marked as 'Completed' on the Order Dashboard, and move from 'Active' to 'Past'. By keeping these orders available on your Order ...
How do I add orders from calls, social media, or other ordering channels?
[INTERACTIVE TUTORIAL] How to add an order on the app How do I add orders from calls or social media? Call Center Order Dispatching is only available for web users at the Brand Manager or Business Owner access level. Using klikit, your Call Center ...
How do I cancel an order? How do I recover a cancelled order?
How do cancelled orders work? Some delivery apps will 'Cancel' orders if not accepted on the klikit Store App. Please use the device! Cancelled Orders encapsulate orders that have either been (a) cancelled by Staff on the Store App or (b) cancelled ...
What if I can’t find a delivery rider? How do I toggle manual booking for a Webshop order?
Experiencing Rider Shortages? Is rider allocation taking too long? Is the rainy season affecting order fulfillment? Currently, when a customer places an order for delivery, the klikit app automatically books a rider from GrabExpress. Most orders are ...
How do I see new orders? How do I edit an order? How do I troubleshoot the Order Dashboard?
Managing your orders has never been easier with klikit! This guide will help you navigate and optimize your use of the klikit Order Dashboard, from understanding its layout to troubleshooting issues. What is the klikit Order Dashboard? The klikit ...
How do I manage GrabExpress deliveries for Webshop orders?
klikit can connect you with GrabExpress’ extensive driver network! Not only do klikit Webshops help unlock a new sales channel, but it also enables seamless delivery to your customers. klikit has integrated with the GrabExpress to ensure you are able ...
Popular Articles
How do I create my own Website?
You can have your own website through our klikit Website builder! This is only available at cloud.klikit.io. Stay tuned for updates on the klikit for Business app! To be able to access our website builder, you will need to have Business Owner access. ...
How can I make a reservation?
Exciting news! You can now easily reserve your dinners, lunches, or any special occasion with our partners. Simply scan a QR code or click on the merchant’s link to secure your spot. For new customers, you'll be guided to sign up on our platform, ...
How do I troubleshoot if I am stuck on the loading screen or the app keeps crashing?
If you experience the app getting stuck on the loading screen or crashing unexpectedly, here are some solutions: How do I troubleshoot if the klikit app is not working? Log out and relogin from klikit for Business app Clear Cache and Data Go to the ...
How do I manage GrabExpress deliveries for Webshop orders?
klikit can connect you with GrabExpress’ extensive driver network! Not only do klikit Webshops help unlock a new sales channel, but it also enables seamless delivery to your customers. klikit has integrated with the GrabExpress to ensure you are able ...
Does the klikit device have a printer functionality?
Yes, we do, please see the following article on how to connect your printer to your device! Can I print the orders that come in for any provider? Yes, orders across all providers can be printed through the klikit app. Manual order entries too! Does ...